JC penny Deals

Easy Ways to Return Your Order


To a JCPenney store or jcp.com desk - FREE return shipping and handling: Bring your order to one of our 1500 JCPenney stores or jcp.com desks. This is the quickest and easiest way to return merchandise and receive an immediate refund or credit.

By Mail: Complete the "Returns or Exchange" form on the invoice and return it with the item. If you do not have your invoice, please enclose your name, address and credit card account number (if it was a credit purchase) plus the approximate date of purchase with the item and mail it to the JCPenney Customer Service address nearest you. Customers are responsible for the return postage.

Kansas City
JCPenney
10500 Lackman Rd.
Lenexa, KS
66250-0002


Reno
JCPenney
11111 Stead Blvd.
Reno, NV
89506-1500


Manchester
JCPenney
1339 Tolland Tnpk.
Manchester CT
06041-0001



Columbus
JCPenney
5555 Scarborough Blvd
Columbus, OH
43232-4730

To return special delivery or trucked items, call Customer Service at 1-800-709-5777 to arrange for a pick up. If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.


Our Return Policy


With a Receipt: An original receipt dated within 90 days of the purchase is required for return/exchange of JCPenney merchandise for a full refund of the purchase price on the original method of payment. Debit card transactions will be refunded as cash. Other rules may apply, see below.

With a Gift Receipt: Any returned merchandise accompanied by a gift receipt within 90 days will be refunded at the gift receipt price and issued in the form of a JCPenney Gift Card.

Without a Receipt or Receipted and over 90 days: The price refunded will be the lowest on sale price within the last 30 days. A refund will be issued only in the form of a JCPenney Merchandise Return Voucher or a credit to the customers’ JCPenney Charge Card.

JCPenney reserves the right to limit returns or exchanges regardless of receipt. There are exceptions to the policy, with regards to Furniture, Fine Jewelry, Special Occasion Dresses, Small Electrics, Electronics, Gift Registry, Monogrammed, Personalized and Altered Merchandise, Made-to-Measure Window Coverings, Optical, Perishable Food Items, Sephora and Salon. Selected Merchandise categories are subject to additional criteria.

Valid Photo Identification is required for all non-receipted returns/exchanges and receipted returns/exchanges over 90 days. Information from the ID will be used to authorize returns and retained in a secured company-wide database. JCPenney accepts the following ID’s for Returns: U.S., Canadian and Mexican Driver’s License, U.S. State ID’s, Canadian Province ID’s, U.S. Military ID’s, U.S. Laser Visa, Passports, Matricula Consular Card and Mexican Voter Registration Card.

Outlet Stores may have a different Return Policy – see Outlet Stores for details.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.